Shipping policy

Prosper Shipping Policy

At Prosper, we strive to ensure a smooth and efficient shopping experience for our valued customers. To provide clarity and transparency regarding our shipping procedures, please review our shipping policy below:

Ready-Made Orders:

  • All ready-made orders will be shipped via DHL, a reputable and reliable carrier.
  • Estimated delivery time for ready-made orders is 2-5 business days from the date of purchase.
  • Please note that delivery times may vary depending on your location and any unforeseen circumstances affecting shipping carriers.

Pre-Orders:

  • Please allow approximately 3-4 weeks for pre-ordered items to be shipped.
  • We appreciate your patience as we work diligently to ensure timely delivery of your pre-ordered items once they become available.

Order Processing:

  • Ready-made orders will be processed and packaged on the next business day following order confirmation.
  • Orders are not processed or shipped on weekends or public holidays.

Shipping Costs:

  • Shipping costs are calculated during checkout based on your order total and the selected shipping method.
  • Keep an eye out for any free shipping promotions that we may offer from time to time.

Tracking Information:

  • Upon shipment, you will receive a confirmation email containing tracking information for your order.
  • You can use the provided tracking number to monitor the status and delivery progress of your package.

Shipping Restrictions:

  • Currently, we only offer shipping within the United States. International shipping is not available at this time.

Address Accuracy:

  • It is the customer's responsibility to provide accurate and complete shipping information at the time of order placement.
  • Prosper will not be held liable for any delays or issues arising from incorrect or incomplete shipping details.

Package Responsibility:

  • Once your package is handed over to USPS or UPS, any incidents occurring thereafter are beyond our control and are not eligible for refund.

We hope this shipping policy provides you with the necessary information to understand our shipping procedures at Prosper. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.