Privacy policy

Prosper Privacy Policy

This Privacy Policy describes how Prosper (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wearprosper.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

1. Acceptance of Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

3. How We Collect and Use Your Personal Information

A. Information We Collect Directly from You

Basic contact details: name, address, phone number, email.
Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
Account information: username, password, security questions.
Shopping information: items you view, put in your cart, or add to your wishlist.
Customer support information: information you choose to include in communications with us.

B. Information We Collect through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, IP address, and other interaction data.

C. Information We Obtain from Third Parties We may obtain information about you from third parties, including:

Companies supporting our Site and Services (e.g., Shopify).
Payment processors (e.g., bank account, credit or debit card information, billing address).
Online tracking technologies (e.g., pixels, web beacons, SDKs, third-party libraries, and cookies).

4. How We Use Your Personal Information

A. Providing Products and Services We use your personal information to:

Process payments and fulfill orders.
Send notifications related to your account and transactions.
Create and manage your account.
Arrange for shipping and facilitate returns and exchanges.
Enable you to post reviews.

B. Marketing and Advertising We use your personal information to:

Send marketing, advertising, and promotional communications.
Show you tailored advertisements on our Site and other websites.

C. Security and Fraud Prevention We use your personal information to:

Detect, investigate, and take action against fraudulent, illegal, or malicious activities.
Ensure the security of your account (e.g., keeping your credentials safe).

D. Communicating with You We use your personal information to provide customer support and improve our Services.

5. Cookies

We use Cookies on our Site to:

Power and improve our Site and Services.
Run analytics and better understand user interactions.
Tailor services, products, and advertising on our Site and other websites.

6. How We Disclose Personal Information

We may disclose your personal information to:

Vendors and third parties who perform services on our behalf.
Business and marketing partners (e.g., Shopify).
Affiliates within our corporate group.
Third parties in connection with a business transaction (e.g., merger, bankruptcy).
Comply with legal obligations and protect our rights and the rights of our users.

7. User Generated Content

If you submit user-generated content (e.g., product reviews) to any public area of the Services, it will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

8. Third Party Websites and Links

Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy or security of these sites. Review their privacy and security policies before providing any personal information.

9. Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children. If a child has provided us with personal information, a parent or guardian may contact us to request deletion.

10. Security and Retention of Your Information

We take measures to protect your information, but no security system is impenetrable. We retain your information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

11. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt out of Sale or Sharing or Targeted Advertising
Right to Limit Use and Disclosure of Sensitive Personal Information
Right to Restrict Processing
Right to Withdraw Consent
Right to Appeal

12. Complaints

If you have complaints about our processing of your personal information, contact us. You may also have the right to lodge a complaint with your local data protection authority.

13. International Users

We may transfer, store, and process your personal information outside your country. If we transfer your information out of Europe, we will use recognized transfer mechanisms.

14. SMS Marketing

We value your privacy in relation to our SMS marketing service. Your information is used for order notifications, marketing offers, and transactional texts. We do not share this information with third parties except for messaging partners.

15. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact our customer support team.